Refund policy

Right of Withdrawal & Returns

We apply the rights you have under applicable consumer protection legislation when purchasing at a distance.

14-Day Right of Withdrawal within the EU/EEA

As a consumer within the EU/EEA, you have the right to withdraw from your purchase within 14 days from the day you or your representative receive the item. To exercise your right of withdrawal, the item must be returned in a substantially unchanged and unused condition.

How to Make a Return

If you wish to withdraw from your purchase, you must register your return digitally via our portal "Returns" which you can find in our footer, or contact us at kontakt@anorama.se.
Return Shipping: You as the customer are responsible for the return shipping costs and for ensuring that the item is securely packaged so that it is not damaged during transport.
Return Instructions: Do not send any items to our company address or directly to the factory/printing facility without registering your request and having it approved by us first. We will provide you with the correct return address and instructions via email as soon as we have received your request.

Damages, Errors, and Complaints

If your item is defective, has a printing error, has been damaged during transport, or if you have received the wrong item, you have a statutory right to file a complaint. Contact us immediately at kontakt@anorama.se and attach clear photos of the product (and potentially the packaging) along with your order number. In the case of an approved error or complaint, we will of course cover all costs and send a new item to you at no extra charge.

Refunds

Once we have received and inspected your return, we will refund your money. The refund will be made automatically to the same payment method you used for the purchase (e.g., Klarna or Stripe). This normally occurs within 10 business days from the time we have received and registered your return. Gift cards are excluded from the right of withdrawal.